Repair Policy

Warranty Service Repair Policy

Repair Policy

  • The warranty is limited to the original owner and is not transferable.
  • The warranty is valid provided that the sight has not been misused, disassembled, or tampered with in any way. Any attempt to disassemble or repair the product will void the warranty.
  • A copy of the original receipt showing date of purchase must accompany any warranty claim.
  • Repair time is estimated at 3 weeks from the date we receive the sight.
If the sight is...Policy
Covered by warranty.We will repair the sight and send it back free of charge.
Still under warranty, but Aimpoint determines that the defect in your sight is not covered by the warranty.We will contact the owner with an estimate of repair cost for approval.
No longer under warranty.The owner must pay all costs of repair and shipment. We will contact the owner with an estimate of repair cost for approval.

Returning the sight

All repair and guarantee sights should be addressed to:

Aimpoint AB

Att. Service/Warranty
Jägershillgatan 15
SE-213 75 Malmö
Sweden

Phone: +46 40 671 50 20
Fax: +46 40 21 92 38

Email: service@remove-this.aimpoint.com
ONLY used for ongoing service-cases

 

Only for US residents:

Aimpoint Inc.

Att. Service/Warranty
7309 Gateway Court 
Manassas, VA 20109 
USA

 

 When you return a sight, you must include:

  • Your name
  • Full address
  • Phone number/e-mail address
  • Copy of your dated sales receipt
  • Complete explanation of the problem
  • This warranty and service return form with requested information

Prior to returning a sight to us, please check the following:

  • The mounting of your sight, if impossible to zero your sight. Read more under troubleshooting on our FAQ section.

IMPORTANT!

Please do not ship with any mounts or accessories that are not Aimpoint products. Aimpoint will not accept any responsibilities for their return.

Only use the above phone number for shipping documents.

If you have questions about service and/or warranty, please contact our Customer Support Department at our Contact page.

Please note: The email address: service@aimpoint.com, is ONLY used for ongoing service-cases.
Thank you for your understanding and cooperation in this matter.